Returns and Exchanges
- We accept returns & exchanges within 30 days from the date of delivery.
- The returns will be accepted only if the product is unused, unworn and with all tags intact.
- Please email us at firstname.lastname@example.org for submitting a return or exchange request. It can take up to 2 business days to receive a response.
- Please allow our Returns Center 14 business days from the time we receive the beach bag(s) to process the return/exchange and issue a refund.
- We do not have free returns and exchanges. You are responsible for shipping the beach bag back at your own expense.
- We will process an exchange at no cost to you if a defective bag is received.
- The returns will be accepted only if the product is unused, unworn and with all tags intact. This will be verified at our warehouse after we receive the bag.
- If the bag was purchased by a third-party retailer, please direct your exchange inquiry to them. The retailer will have your financial/transaction information.
To process an Exchange or Return:
- Submit a request on email@example.com from the email address you had placed the order.
- Please provide the following information:
- Order number.
- Complete shipping address if different than what is on your order.
- Contact number if different than what is on your order.
- Our support team will respond back with instructions on how and where to ship your return to. If the return is not received within 30 days, the return/exchange will not be honored.
- In case you are reporting a defective item, please attach photographs of the defects in the product for early action on your request.
- You have 30 days from the date of delivery to complete an exchange/return.